Liberty National Life Insurance Company is a subsidiary of Globe Life Inc. and now operates as the Globe Life Liberty National Division, selling through its own agents. Known for whole life, term and supplemental health policies sold by agents at workplaces and in homes, often through payroll deduction. Life Insurance Policy Desk is not Liberty National. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as Liberty National Life Insurance Company or Globe Life Liberty National Division. The help on this page applies to those policies too.
Looking for Liberty National customer service or a phone number?
Many people who search for Liberty National customer service or a Liberty National life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not Liberty National and cannot see or change your account with the company. For a free, independent review of the policy, or to compare Liberty National with other carriers, call a licensed agent at (888) 000-0000.
Shopping for burial or funeral coverage instead? Read Liberty National final expense insurance: what to know.
Why people with Liberty National policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to Liberty National policies
- Payroll-deduction policies that must switch to direct billing when you leave the employer
- Older small whole life policies, sometimes with face amounts under $10,000
- Correspondence that now carries the Globe Life name
- Term policies with premiums that rise at renewal
Many policyholders bought at work through a payroll deduction and call when they change jobs, when premiums shift to direct billing, or to confirm what an older whole life policy is worth.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with Liberty National, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your Liberty National policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about Liberty National policies
How do I find out whether my Liberty National policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, Liberty National can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
I left my job. What happens to my Liberty National policy paid through payroll?
The policy belongs to you, not the employer, so it stays in force if you keep paying. You need to set up direct billing with the company, usually by bank draft, before the next premium is due so the policy does not lapse. If a payment was missed, ask about the grace period and reinstatement, and have a licensed agent check that the coverage still fits.
How do I change the beneficiary on my Liberty National policy?
The policy owner requests a beneficiary change form from Liberty National, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask Liberty National for written confirmation that the change was recorded.
Can I borrow against or cash out my Liberty National policy?
If your Liberty National policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my Liberty National premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my Liberty National policy?
No. We are independent and cannot access your Liberty National account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with Liberty National directly and with less stress.
Should I cancel my Liberty National policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.