Mutual of Omaha is a mutual company based in Omaha, Nebraska, and issues most individual life policies through its subsidiary United of Omaha Life Insurance Company. Known for final expense whole life, guaranteed-acceptance policies, term, indexed universal life and children's whole life, sold through independent agents and directly by mail and TV. Life Insurance Policy Desk is not Mutual of Omaha. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as United of Omaha Life Insurance Company or Mutual of Omaha Insurance Company. The help on this page applies to those policies too.
Looking for Mutual of Omaha customer service or a phone number?
Many people who search for Mutual of Omaha customer service or a Mutual of Omaha life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not Mutual of Omaha and cannot see or change your account with the company. For a free, independent review of the policy, or to compare Mutual of Omaha with other carriers, call a licensed agent at (888) 000-0000.
Shopping for burial or funeral coverage instead? Read Mutual of Omaha final expense insurance: what to know.
Why people with Mutual of Omaha policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to Mutual of Omaha policies
- Final expense plans that come in level-benefit and graded-benefit versions
- Guaranteed-acceptance policies with a two-year reduced benefit for natural death
- Policies issued by United of Omaha, which is the name on the paperwork
- Term policies that convert to permanent coverage before a deadline
Many policyholders are seniors who bought a final expense plan, or parents who bought a children's policy, and they usually call about premium amounts, graded benefits and beneficiary changes.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with Mutual of Omaha, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your Mutual of Omaha policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about Mutual of Omaha policies
How do I find out whether my Mutual of Omaha policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, Mutual of Omaha can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
Why is my Mutual of Omaha policy issued by United of Omaha?
United of Omaha Life Insurance Company is the Mutual of Omaha subsidiary that issues most individual life policies, so that is the company name on your contract and statements. The coverage is the same product you bought under the Mutual of Omaha brand. Use the United of Omaha policy number when you call either company or ask a licensed agent to review it.
How do I change the beneficiary on my Mutual of Omaha policy?
The policy owner requests a beneficiary change form from Mutual of Omaha, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask Mutual of Omaha for written confirmation that the change was recorded.
Can I borrow against or cash out my Mutual of Omaha policy?
If your Mutual of Omaha policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my Mutual of Omaha premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my Mutual of Omaha policy?
No. We are independent and cannot access your Mutual of Omaha account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with Mutual of Omaha directly and with less stress.
Should I cancel my Mutual of Omaha policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.