TruStage is the consumer brand of what was CUNA Mutual Group, which adopted TruStage as its company name in 2023; policies are issued by CMFG Life Insurance Company. Known for simplified-issue term and whole life, guaranteed-acceptance whole life and accidental death coverage offered to credit union members by mail, online and through the credit union. Life Insurance Policy Desk is not TruStage. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as CMFG Life Insurance Company or CUNA Mutual Group or MEMBERS Life Insurance Company. The help on this page applies to those policies too.
Looking for TruStage customer service or a phone number?
Many people who search for TruStage customer service or a TruStage life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not TruStage and cannot see or change your account with the company. For a free, independent review of the policy, or to compare TruStage with other carriers, call a licensed agent at (888) 000-0000.
Shopping for burial or funeral coverage instead? Read TruStage final expense insurance: what to know.
Why people with TruStage policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to TruStage policies
- Free or low-cost accidental-death coverage that pays only for accidents
- Guaranteed-acceptance whole life with a reduced benefit in the first two years
- Term policies that renew at a higher rate after the level period
- Policies tied to a credit union that remain in force if you leave the credit union
Policyholders are usually credit union members who accepted an offer that came with their account, and they call about small accidental-death policies, premium amounts and whether the coverage is enough.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with TruStage, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your TruStage policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about TruStage policies
How do I find out whether my TruStage policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, TruStage can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
Is the free accidental death coverage from my credit union a real TruStage life policy?
It is a real policy, but it pays only if death results from an accident, which is a small share of deaths at older ages. It is usually offered as a no-cost introduction, with the option to buy more coverage for a premium. If you want a benefit that pays for any cause of death, a licensed agent can compare term or whole life options.
How do I change the beneficiary on my TruStage policy?
The policy owner requests a beneficiary change form from TruStage, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask TruStage for written confirmation that the change was recorded.
Can I borrow against or cash out my TruStage policy?
If your TruStage policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my TruStage premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my TruStage policy?
No. We are independent and cannot access your TruStage account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with TruStage directly and with less stress.
Should I cancel my TruStage policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.